customer service -export transhipment desk

• Coordinate export shipping operations.
• Ensure compliance with international trade regulations and documentation.
• Address customer inquiries and provide solutions in a timely manner.
• Liaise with freight forwarders, carriers, and customs brokers.
• Prepare and review shipping documentation such as invoices, bills of lading, and packing lists.
• Track and trace shipments to ensure timely delivery.

Transshipment

• Manage the specific documentation and procedures required for shipments that involve a transshipment Desk , or transfer of cargo, at an intermediate port.
• Liaise directly with transshipment hubs, agents, and other carriers to monitor cargo transfers and ensure a smooth continuation of the shipment.
• Proactively track transhipment vessel and carrier schedules and handle any delays or changes in route.
• Address and resolve any issues that may arise during the transshipment process, such as misplaced cargo or documentation discrepancies