CUSTOMER SERVICE EXECUTIVER(OPPORTUNITIES FOR FRESERS)

Any Interested candidates are welcome for WALK IN DRIVE from (28-JULY-2025 TO 31-JULY-2025)

Role: Customer Service Executive

Experience-0-1 Year

Location: Bangalore (WFO)

Department: Customer Support / Technical Operations

Freshers are eligible to apply.

VENUE DETAILS:

2nd Floor, Aman Avenue, 471, opp. to BMTC Depot, 6th Block, Koramangala, Bengaluru, Karnataka 560095

JOB DESCRIPTION:

JOB DESCRIPTION:

We are hiring customer service professionals to join our international support team, providing voice and non-voice assistance to global clients. The role involves handling customer queries, resolving technical issues, and ensuring high-quality support across multiple communication channels. Candidates must be flexible with rotational shifts and weekly offs and have a foundational understanding of technical operations, Windows OS, Microsoft applications, and basic Excel.

Qualifications and Skills:

• Education: Any graduate or diploma holder (preferred: IT or technical background).
• Experience: 0-1 years in international customer support (voice/non-voice); freshers with good communication are welcome.

Key Roles and Responsibilities:

• Handle international customer queries via voice (inbound/outbound calls), email, and chat.
• Provide first-level technical support for basic hardware, software, application, and connectivity issues.
• Troubleshoot issues related to Windows operations, Microsoft Office tools (Word, Excel, Outlook), and other client-specific applications.
• Log customer interactions accurately in the ticketing system or CRM platform.
• Work collaboratively with internal technical teams to escalate unresolved issues.

• Deliver timely, accurate, and customer-friendly solutions while maintaining professional communication standards.

• Adhere to rotational shifts and weekly rotational offs as per business requirements.
• Follow established SOPs, security policies, and quality standards.
• Maintain high levels of customer satisfaction and first-contact resolution (FCR).

• Support continuous improvement by providing feedback on process gaps and recurring technical issues.

How to Apply: