Customer Service Executive - US Shift

Job Description

Title :- Customer Service Executive (International Calling) - US Shift Location :- Bopodi, Pune Maharashtra. Experience :- 1 - 4 Yrs Exp Job Description :- We are looking for a dynamic and customer-focused Customer Executive to join our International Voice Process team. The ideal candidate will have excellent communication skills, a problem-solving attitude, and a passion for delivering outstanding customer service. Key Responsibilities Handle inbound and outbound calls from international customers. Address customer inquiries, complaints, and support issues in a timely and professional manner. Maintain accurate records of customer interactions and transactions. Ensure customer satisfaction by providing effective solutions. Meet performance targets and adhere to quality standards. Requirements: Minimum 1- 2 years of experience in a International BPO or customer service role US Process. Excellent verbal communication skills in English. Ability to work in a fast-paced environment and multitask effectively. Willingness to work in the Night shift. Positive attitude and customer-first approach. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Health insurance Life insurance Provident Fund Schedule: Fixed shift Monday to Friday Night shift US shift Supplemental Pay: Performance bonus Quarterly bonus Yearly bonus Work Location: In person