Customer Service Executive - Telugu

About the Role

We are looking for enthusiastic Customer Service Executives proficient in Telugu to join our customer support team. The role involves handling inbound/outbound calls, resolving customer queries, providing product/service information, and ensuring customer satisfaction in Telugu, along with basic English as needed.

Key Responsibilities

• Handle inbound and outbound customer calls in Telugu language.
• Provide accurate information about products, services, and policies.
• Resolve customer issues, complaints, and queries in a professional manner.
• Maintain call records, update CRM systems, and follow up on pending requests.
• Ensure high levels of customer satisfaction and service quality.
• Escalate unresolved issues to senior support or relevant departments.
• Meet daily/weekly call handling and quality targets.

Requirements

• Fluent in Telugu (spoken and written).
• Good communication in English is an added advantage.
• Graduate in any stream.
• Prior customer service / call center / BPO experience preferred, but freshers can also apply.
• Basic computer knowledge (MS Office, email, CRM tools).
• Strong interpersonal and problem-solving skills.
• Ability to work in rotational shifts if required.

Key Skills

• Customer Service
• Telugu Communication (Fluency)
• Problem Solving
• Patience & Empathy
• Call Handling & Documentation

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person