Customer Service Executive ( SOUTH INDIAN LANGUAGE PROFICIENT )

Job Description

Job Title: Customer Service Executive (South Indian Language Proficient) Company: Y Digital Company Industry: Beauty & Salon Location: Khar, Mumbai Job Type: Full-Time Shift Timing: 11:00 AM – 8:00 PM (9-hour shift) Weekly Off: Mondays Salary: ₹15,000 – ₹25,000 per month Job Overview: Y Digital Company is hiring a Customer Service Executive who is proficient in English, and at least one or more South Indian languages – Kannada, Tamil, or Telugu. The ideal candidate should have 3–5 years of language-based customer service experience, with strong communication skills and a passion for client support in the beauty & salon industry. Key Responsibilities: Handle customer queries and service bookings via calls, WhatsApp, and other communication platforms. Communicate fluently in English and South Indian languages (Kannada, Tamil, Telugu) depending on customer preferences. Assist with appointment scheduling, follow-ups, and service feedback. Resolve client issues politely and efficiently, escalating when needed. Maintain updated records in the CRM system and ensure all client interactions are logged. Provide after-service follow-ups to ensure customer satisfaction. Required Qualifications: Graduate in any discipline. 3–5 years of experience in customer service, specifically handling regional language communication. Fluency in English and at least one South Indian language (Kannada, Tamil, or Telugu) – both spoken and written. Basic computer skills and familiarity with CRM tools or call center software. Key Skills: Strong verbal communication and active listening skills. Empathy, patience, and a problem-solving mindset. Ability to multitask and handle client interactions efficiently. Team player with a professional and courteous attitude. What We Offer: A vibrant, growing company in the digital beauty & salon space. Training in customer handling and CRM tools. Friendly and collaborative work culture. Growth opportunities based on performance. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Language: English (Preferred) Hindi (Preferred) Work Location: In person