CUSTOMER SERVICE EXECUTIVE

Job Overview:
The Guest Relationship Executive is responsible for providing an exceptional in-store experience by welcoming customers, understanding their needs, guiding them through the purchasing process, and ensuring customer satisfaction. This role requires excellent communication skills, attention to detail, and a proactive approach to building positive customer relationships.

Key Responsibilities:

• Greet and Welcome Customers:
• Warmly greet customers with a smile and "Vanakkam" to create a welcoming atmosphere.
• Identify Customer Needs:
• Enquire about the customer’s specific needs or preferences to better assist them.
• Guide to Relevant Counter:
• Lead customers to the appropriate section based on their requirements.
• Offer Comfort:
• Provide seating arrangements to make customers feel comfortable.
• Facilitate Introduction to Salesman:
• Inform the relevant salesman about the customer’s needs and introduce them to the customer.
• Assure Continuous Assistance:
• Reassure customers to continue their purchase and let them know you are available for further assistance.
• Offer Beverages:
• Ask about the customer’s preferred drink and offer it accordingly to enhance their experience.
• Periodic Check-ins:
• Check in on the customer periodically to ensure they are comfortable and well-served.
• Assist with Billing and Delivery:
• Support the customer during the billing process and ensure smooth delivery of purchased items.
• Provide a Warm Send-Off:
• Give a courteous farewell, ensuring customers feel valued and encouraging them to revisit by expressing your expectation of seeing them again.
• Report Customer Concerns:
• Proactively report any signs of customer dissatisfaction to the manager for resolution.
• Active Floor Presence:
• Maintain an active and attentive presence on the floor to promptly attend to customer needs.

Qualifications & Skills:

• Proven experience in customer service or hospitality roles.
• Excellent interpersonal and communication skills.
• Friendly demeanor with a proactive and problem-solving attitude.
• Ability to manage time and multiple customer interactions effectively.
• Basic knowledge of billing processes and customer satisfaction standards.

KPI

Customer Satisfaction Rate: Measure customer feedback and satisfaction scores based on their in-store experience.

Customer Revisit Rate: Track the number of returning customers attributed to engagement efforts and farewell messaging.

Timeliness of Assistance: Monitor the time taken to address and assist customers promptly at various touchpoints.

Resolution of Customer Concerns: Measure the percentage of customer issues reported and resolved effectively.

Active Floor Presence: Evaluate the frequency and consistency of active engagement on the floor throughout the shift.

Job Types: Full-time, Fresher

Pay: ₹14,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 8754599813