Customer Service Executive Retail Store

As a Customer Service Executive at our retail store, your role involves providing exceptional customer support, ensuring customer satisfaction, and upholding a positive shopping experience. Your responsibilities will include: - Providing detailed product information and assisting customers in making informed purchase decisions - Greeting and assisting walk-in customers with courtesy and friendliness - Efficiently handling billing and after-sales services - Supporting the Store Manager in daily operations such as stock maintenance, store hygiene, and visual merchandising - Resolving customer queries and escalating unresolved issues promptly - Coordinating with schools for specific requirements, order updates, and product-related communication - Assisting in packaging, dispatch, and other store-related logistics during peak seasons To excel in this role, you should possess the following skills and qualifications: - Strong communication and interpersonal skills with a customer-centric approach - Minimum 2 years of experience in a retail or customer-facing role, preferably in textiles, garments, or clothing stores - Pleasant demeanor and ability to interact with customers of all age groups - Basic knowledge of computer operations and billing software - Team player mindset with dependability, proactiveness, and flexibility - Ability to multitask and contribute to both front-end and back-end store activities - Prior experience in handling school-related customer service is advantageous This is a full-time position that requires you to work in person at our retail store.,