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IDFC FIRST Bank
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Customer Service Executive-Retail Liabilities CCU

Customer Service Executive-Retail Liabilities CCU

IDFC FIRST Bank

1 - 5 years

0 Lacs

navi mumbai maharashtra

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

productivity maintaining service quality average handling time first contact resolution maintaining tat for all customer requests channel migration to alternate channels

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Service Executive-Retail Liabilities CCU in the Customer Experience department at the Customer Contact Center (Phone Banking unit), your main responsibilities will include: - Ensuring high productivity levels - Maintaining service quality standards - Monitoring and improving Average Handling Time - Striving for First Contact Resolution - Upholding timely Turnaround Time for all customer requests - Facilitating Channel Migration to alternate channels In addition to the primary responsibilities, you will also be expected to drive all the initiatives within the Customer Contact Center. The key success metrics for this role will be measured based on Productivity, Average Handling Time, and First Contact Resolution.,

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IDFC FIRST Bank

Banking and Financial Services

Chennai

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Customer Service Executive-Retail Liabilities CCU