Customer Service Executive-Retail Asset CCU

As a Customer Service Executive-Retail Asset CCU in the Customer Experience department at the Customer Contact Center, your primary responsibilities include: - Ensuring productivity levels are met - Maintaining high service quality standards - Managing Average Handling Time effectively - Striving for First Contact Resolution on customer queries - Ensuring timely Turnaround Time for all customer requests - Facilitating Channel Migration to alternate channels In addition to the above, you will also be responsible for driving all initiatives within the Customer Contact Center. Key Success Metrics for this role include: - Productivity - Average Handling Time - First Contact Resolution Kindly note that no additional details about the company were provided in the Job Description.,