Customer Service Executive (Restaurant)

Key Responsibilities:

• Handle inbound calls and WhatsApp inquiries from potential customers.

• Engage and convert leads by understanding their needs and suggesting relevant packages.

• Enter and manage customer data accurately in Excel/Google Sheets and the CRM system.

• Track lead status, follow-ups, and booking progress through CRM tools.

• Coordinate with sales and operations teams to ensure timely response and closure.

• Maintain updated records of calls, lead conversions, and customer preferences.

• Operate IVR and CRM platforms efficiently for call routing, tracking, and documentation.

• Identify patterns or issues in customer inquiries and escalate as needed.

• Work towards daily/weekly lead response and conversion KPIs.

Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹250,000.00 per year

Experience:

• Restaurant/Hospitality: 1 year (Required)

Language:

• Fluent English (Required)

Location:

• Mahatma Gandhi Road, Bengaluru, Karnataka (Required)

Work Location: In person

Speak with the employer
+91 9898845112