Customer Service Executive [NOIDA]

About Henry Harvin:

Henry Harvin Education is a leading edtech company offering professional and technical certification courses across various domains. With a strong presence in India and abroad, we aim to bridge skill gaps and empower professionals through quality education and training.

Job Summary:

We are seeking a proactive and customer-focused Customer Support Executive to join our Noida team. The ideal candidate will handle customer queries, resolve issues, and ensure a seamless post-sales experience. This role requires excellent communication skills, empathy, and a solution-oriented mindset.

Key Responsibilities:

• Respond promptly and professionally to customer queries via phone, email, live chat, and social media.
• Assist customers with course-related information, enrollment queries, and payment processes.
• Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering solutions or alternatives.
• Follow up to ensure resolution and maintain customer satisfaction.
• Maintain detailed records of customer interactions, feedback, and transactions in CRM systems.
• Collaborate with internal teams (sales, operations, faculty coordinators) to resolve complex issues.
• Upsell or cross-sell relevant courses and services based on customer needs.
• Escalate unresolved issues to the appropriate internal stakeholders.

Key Skills Required:

• Excellent verbal and written communication skills in English and Hindi.
• Strong interpersonal skills with a positive and professional attitude.
• Problem-solving ability with attention to detail.
• Customer-oriented mindset with a willingness to go the extra mile.
• Basic knowledge of CRM systems (Zoho, Salesforce, etc.) is a plus.

Qualifications & Experience:

• Bachelor's degree in any discipline.
• 1–3 years of experience in customer service or support role (EdTech background is a plus).
• Freshers with strong communication skills may also apply.

Working Hours:

• 6 days a week (Day Shift)

Salary:

• Fixed Rs. 15,000/- per month

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,999.00 - ₹15,000.00 per month

Schedule:

• Day shift
• Morning shift