0 years
3 - 4 Lacs
Posted:5 hours ago|
Platform:
On-site
Responsibilities:
· Building and maintaining strong relationships with customers to enhance satisfaction and loyalty.
· Developing strategies to engage customers across various channels, including social media, email, and phone.
· Responding promptly to customer inquiries and concerns, providing accurate information and solutions.
· Collaborating with internal teams to ensure seamless customer experiences and resolution of issues.
· Analyzing customer feedback and behavior data to identify trends and opportunities for improvement.
· Creating and implementing customer engagement campaigns and initiatives to drive retention and acquisition.
· Monitoring customer satisfaction metrics and adjusting strategies accordingly.
· Serving as a brand ambassador by effectively communicating the company's values and offerings.
· Providing guidance and support to frontline staff to enhance their customer engagement skills.
· Continuously seeking ways to optimize the customer journey and exceed expectations.
Job Type: Permanent
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
Work Location: In person
Speak with the employer
+91 6261857991
LENDITT INNOVATIONS & TECHNOLOGIES PRIVATE LIMITED
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