Customer Service Executive

Job Title: Customer Service Executive– International Outbound Voice Process

Experience: 0– 1 Year (Freshers Welcome)

Location: Pune (No-Remote)

Employment Type: Full-Time Shift: Night Shift (US Time Zone)

Joining: Immediate Joiners Preferred

Job Description: We are looking for enthusiastic and customer-focused individuals for the role of Customer Service Executive in our International Outbound Voice Process team. This role is ideal for fresh graduates or individuals with up to 12 months of experience in a customer support or outbound voice environment.

Key Responsibilities:-

• Make outbound calls to international(US-based) customers to provide assistance or support as per campaign requirements
• Engage customers in a professional and courteous manner
• Handle customer queries and concerns with efficiency and empathy
• Maintain call quality, accuracy, and adherence to script or process guidelines
• Meet daily/weekly performance targets including call volume, quality, and conversions (if applicable)
• Maintain proper documentation of interactions in CRM tools.

Eligibility Criteria:-

• Education: Graduate /Undergraduate(Any stream)
• Experience: Freshers or 6–12monthsin international outbound voice process preferred.
• Preferred: Prior US voice process experience is a strong plus
• Availability: Should be available for immediate joining.

Required Skills:-

• Excellent verbal communication skills in English
• Basic computer literacy (MS Office, typing speed, CRM navigation)
• Strong interpersonal skills and ability to build rapport with customers
• Willingness to work in nightshifts and weekends (if required)

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Schedule:

• Fixed shift
• Night shift
• US shift

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9209897100Expected Start Date: 07/07/2025