Customer Service Executive- International Voice Process

As a Customer Service Executive in our international process team based in Malad, Mumbai, you will play a crucial role in addressing queries from global clients via phone, email, or chat. Your primary objective will be to ensure customer satisfaction by providing timely and professional solutions. You will be responsible for handling inbound and outbound communication with customers from the US, UK, and Australia, addressing their concerns, and offering appropriate resolutions. Keeping accurate records of interactions and adhering to performance metrics such as AHT, CSAT, and FCR will be essential parts of your role. To excel in this position, you should have a minimum education qualification of HSC or Graduate in any discipline. While 0-3 years of experience in an international voice or non-voice process is preferred, we welcome freshers with exceptional communication skills to apply. Proficiency in English, both verbal and written, is a prerequisite. Being open to working night shifts and rotational schedules is a requirement for this role. Additionally, good computer skills including MS Office, email, and CRM tools are necessary. The ability to manage pressure, handle multiple tasks efficiently, and approach problem-solving with a customer-centric mindset will be key to your success. Joining our team means embracing continuous learning, staying updated on product knowledge, system updates, and adhering to company policies and quality standards at all times. By escalating unresolved issues to appropriate channels when necessary, you will contribute to maintaining a high level of service excellence.,