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Teleperformance (TP)
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Customer service executive International

Customer service executive International

Teleperformance (TP)

1 - 3 years

2 - 5 Lacs

mumbai

Posted:1 week ago| Platform:

Apply

Skills Required

international voice process blended process non voice process international non voice semi voice international chat process international bpo chat process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring!!!! Multiple process voice/Non

-voice:

Job Title: International Customer Service Representative

Job Summary

We are looking for a customer-centric professional to join our international support team. You will be the primary point of contact for clients across various regions (e.g., Us , Uk , APAC), ensuring their inquiries are handled with precision, empathy, and cultural awareness. This role requires flexibility to work in shifts that align with global business hours.

Key Responsibilities

* Global Communication: Handle inbound inquiries via phone, email, and live chat from international customers.

* Issue Resolution: Troubleshoot product/service issues, billing discrepancies, and technical hurdles with a focus on first-contact resolution.

* Cultural Adaptation: Tailor communication styles and etiquette to suit the cultural nuances of the customer’s region.

* Documentation: Maintain accurate records of interactions in the CRM (e.g., Salesforce, Zendesk, or Zoho).

* Cross-functional Collaboration: Work with Logistics, Sales, and Technical teams to track international shipments or resolve complex account issues.

* Policy Compliance: Stay updated on company policies, international shipping regulations, and data privacy laws (like GDPR).

Requirements & Qualifications

* Education: Bachelor’s degree in any field (preferred) or High School Diploma with relevant experience.

* Experience: 1–3 years in a customer-facing role; experience in a BPO or international call center is a significant plus.

* Language Skills: Near-native fluency in English (verbal and written). Proficiency in a second language (e.g., Spanish, French, German, or Mandarin) is often highly valued.

* Technical Savvy: Proficiency in Microsoft Office Suite and experience with CRM software.

* Availability: Willingness to work in rotational shifts (night shifts, early mornings, or weekends) to cover global time zones.

Essential Soft Skills

| Skill | Why it matters in an international context |

|---|---|

| Cultural Sensitivity | Ability to recognize and respect different business etiquettes and social norms. |

| Active Listening | Understanding accents and underlying needs without misinterpretation. |

| Adaptability | Quickly switching between different regional processes or tools. |

| Emotional Intelligence | Managing stress during high-volume periods or with frustrated clients. |

Typical Benefits (2025 Market Trends)

* Global Exposure: Opportunity to work with diverse teams and learn international business standards.

* Performance Bonuses: Incentives based on CSAT (Customer Satisfaction) and resolution metrics.

Salary range from 16k - 30k

Compensation and benefits

**PF , Mediclaim, paid leaves, gratuity***

Contact if interested

7977931891

Hr Gayatri

Teleperformance

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Customer service executive International