Customer Service Executive Insurance

You will be responsible for responding to customer inquiries through phone, email, and chat regarding insurance products, coverage options, and policy details. Additionally, you will assist clients with claims initiation by explaining procedures, collecting required documents, and tracking claim status. In case of complex cases, you will escalate them to underwriting or claims teams for further assistance. Your role will involve promptly resolving customer issues and complaints while maintaining accurate customer records in the CRM system. It is essential to log all interactions and updates for reference. Furthermore, you will provide product information and quotes to customers, educating them on suitable insurance solutions. In order to enhance service quality and processes, you will gather customer feedback and collaborate with teams. This collaborative approach aims to improve overall service delivery and customer satisfaction. If you are looking to join a dynamic team and make a difference in the insurance industry, apply now at btwgroup.co/careers. This is a full-time position suitable for freshers. The work location is in person.,