Customer Service Executive - Frieght forwarding

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, or CRM tools related to pricing, shipments, and service support.
• Prepare and coordinate price quotations, tenders, and rate cards in collaboration with the pricing team.
• Assist UAE-based clients with real-time updates, order tracking, service status, and issue resolution.
• Communicate with UAE-based internal teams (e.g., Sales, Logistics, Finance) to ensure timely responses and accurate pricing.
• Maintain pricing records, respond to RFPs/RFQs, and update CRM/systems with the latest information.
• Follow up on quotations and pricing offers to convert leads and support account retention.
• Handle customer complaints professionally and escalate unresolved issues as needed.
• Support sales team with backend documentation and pricing reports.
• Ensure compliance with UAE business practices and customer expectations.

Required Skills and Qualifications:

• Bachelor’s degree/Master's degree in logistics or equivalent.
• 1–5 years of customer service experience
• Strong understanding of pricing processes in logistics, retail, or services.
• Ability to work UAE business hours and handle UAE clients professionally.
• Proficiency in MS Excel, CRM tools, and ERP systems (e.g., SAP, Salesforce).
• Strong organizational and multitasking skills.
• Attention to detail and problem-solving attitude.

Job Type: Full-time

Pay: From ₹18,000.00 per month

Work Location: In person

Application Deadline: 30/08/2025