Customer Service Executive - Female

Position: Customer Service Executive

Lee Spring manufactures and distributes mechanical springs, wire forms, stampings and four slide parts worldwide. We offer an extensive product line of more than 25,000 inventoried products in a variety of materials available in stock and ready to ship today. In addition, we also manufacture springs made to customer specifications. Lee Spring is the premier global source for stock catalog and custom designed mechanical springs and related products.

Founded by Robert Lee Johannsen in 1918, Lee Spring began in Brooklyn New York and our Global Headquarters are still based in Brooklyn today. Through the years, we have expanded with additional strategic locations throughout the United States, Europe, Latin America and Asia. We are well known for our extensive and comprehensive catalog of stock springs that have been used by engineers, professionals and buyers for decades. Beyond the catalog, we have considerable custom spring capabilities, personnel and a proficiency that comes with our many years within the industry.

Lee Spring India is looking for a motivated and experienced Customer Service Executive . Selected candidate will have to provide outstanding customer service to our clients by developing effective customer service procedures and setting customer satisfaction goals.

To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

Location: Bangalore(Bommasandra)

Position: Customer Service Executive

Experience: 0-2 years

Qualification: Bachelor's degree is required

Reporting: Managing Director

Customer Service Executive Responsibilities:

• Responding to customer service issues in a timely manner.
• Identify and resolve customer issues efficiently, escalating complex cases to higher management when necessary.
• Maintain a deep understanding of the company’s products and services to provide accurate information to customers.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Gather customer feedback and provide insights to improve products, services, and customer experience.
• Collaborate with other departments, such as sales, technical support, and operations, to ensure seamless service delivery.
• Staying informed on the latest industry techniques and methods.

Customer Service Manager Requirements:

• Bachelor's degree in business administration, management, or a similar field preferred
• A minimum of 0-2 years of proven experience in a customer service position.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills in English and one or more Indian languages (preferably, South Indian)
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

Salary: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Food allowance
• Health insurance
• Internet reimbursement

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Job Type: Full-time

Pay: Up to ₹280,000.00 per year

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Leave encashment
• Paid time off
• Provident Fund

Application Question(s):

• Have you completed Bachelor's degree? Yes or No

Experience:

• Customer Service: 1 year (Preferred)

Language:

• English, Hindi and Kannada (Preferred)

Work Location: In person