Customer Service Executive

Allcargo Logistics

2 - 7 years

4 - 7 Lacs

chennai

Posted:1 hour ago| Platform:

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Skills Required

customer service bill of lading fcl desk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & Responsibilities:

Key areas shall include the following:

Handling FCL Desk
Following up with pricing desk for better quote
Check if any requirement as free days / carrier b/l / H b/l
Placing booking with carriers / NVOCC
Booking confirmed issue CRO to the client
Follow up for the loading of containers.
Incase of CFS stuffing assign CFS details, monitor carting, stuffing
Creation of file/booking in internal software
Follow up for the bills of lading instructions with the client
Filing of SI / VGM / FORM 13 with the carrier prior gate in of the container
Follow up with CHA for clearance status & handing over of containers to terminal
Follow up for shipping bill / EIR copies
Ensure loaded on planned vessel
If rolled over to be conveyed to the client
Accurate Invoicing to be prepared considering carrier Debit note
Submission of invoice to customers
Submission of carrier invoices to finance for payments processing
Submission & Follow up for vendor invoices / payments with finance
Once container loaded organize for releasing the carrier b/l with Documentation

Desired Candidates Profile:

Skills:

Should have good software skills (Ms-Excel)

Should have good communication skills (Email communication) and positive attitude

Should have negotiation skills
Should be able to handle a team effectively

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