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Customer Service Executive

Customer Service Executive

al-fahad

1 - 5 years

0 Lacs

maharashtra

Posted:3 weeks ago| Platform: Shine logo

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Skills Required

team collaboration responding to customer questions guiding customers maintaining records crosssellingupselling meeting service standards

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be responsible for promptly responding to customer questions across multiple channels. Additionally, you will guide customers on product usage, troubleshooting, and service navigation. Documenting customer interactions in CRM systems for future reference and suggesting additional products or services when appropriate will also be part of your role. Ensuring compliance with company policies and maintaining high service quality, as well as collaborating with sales, technical, and operations teams to resolve complex issues, are key aspects of this position. Qualification Required: - Excellent communication skills - Strong problem-solving abilities - Ability to work collaboratively in a team environment - Prior experience in customer service is a plus Please note that this job is full-time and permanent, with the work location being in person.,

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Customer Service Executive