Customer Service Executive

0 years

0 Lacs

Posted:1 month ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Position Title: Customer Experience Agent (CEA)

 

Roles and responsibility:

 

Answering customer inquiries:

Responding to questions about products, services, pricing, and company policies.

Resolving customer issues and complaints:

Addressing customer concerns and finding appropriate solutions.

Providing information about products and services:

Offering details about product features, benefits, and availability.

Taking orders and processing payments:

Handling customer orders and transactions, including billing and payment processing.

Managing customer accounts:

Making necessary changes to customer accounts and providing account information.

Handling returns and exchanges:

Processing returns and exchanges for products or services.

Escalating issues to appropriate departments:

Referring customers to supervisors or other specialized teams when necessary

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Aaish Solutions logo
Aaish Solutions

Human Resources Services

BANGALORE

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