Customer service escalation desk(L2) non voice

Arvind Lifestyle Brands Limited is dedicated to providing exceptional service and support to our customers. We are looking for a motivated and customer-focused individual to join our team as a Customer Support Executive. As a Customer Support Executive, you will be the first point of contact for our customers, providing them with prompt, professional, and courteous support. Handling inquiries, resolving issues, and ensuring customer satisfaction are key aspects of the role. You will interact with customers through various channels such as phone, email, chat, and social media, responding to their inquiries in a timely and professional manner. Diagnosing and resolving customer issues to ensure a positive customer experience will also be part of your responsibilities. Maintaining a thorough understanding of our products and services is essential to provide accurate information and support to customers. Accurately logging and tracking customer interactions and issues using our CRM system, collecting and relaying customer feedback for continuous improvement, and analyzing customer concerns to provide solutions or escalate issues when necessary are important tasks in this role. Following up on customer issues to confirm resolution and collaborating with other departments to resolve complex issues and improve the overall customer experience are also key responsibilities. Qualifications required include a high school diploma/Bachelor's degree or equivalent. Previous experience in customer support or a similar role is preferred. Strong communication skills, problem-solving abilities, attention to detail, ability to work under pressure, and manage multiple tasks simultaneously are necessary. Proficiency in using customer support software and CRM systems, strong interpersonal skills, and a customer-centric attitude are important for success in this role. Additional requirements include flexibility to work in shifts, including weekends and holidays if required, ability to handle a high volume of customer interactions daily, and basic technical knowledge related to Ecommerce is a plus. Competitive salary and benefits package, a positive and collaborative work environment are offered with this full-time position. Benefits include health insurance and Provident Fund. The work schedule is during the day shift. Education preferred is Higher Secondary (12th Pass) and experience in customer service is preferred. Proficiency in Hindi and English is preferred. The work location is in person.,