Customer Service -Back office

• Job Description: Customer Service – Back Office (Chat. Process)

Location: Ahmedabad
Department: Service & Sales – Non-Voice (Chat)

Overview

We are looking for enthusiastic, detail-oriented individuals to join our Back Office Customer Service team. In this role, you will handle customer queries via chat, deliver accurate written resolutions, and support both service and sales-related requests. If you have strong written communication skills and a customer-first mindset, this is an excellent opportunity to grow your career in a supportive and dynamic environment.

Key Responsibilities

• Respond to customer inquiries through chat in a timely and professional manner.
• Provide clear, accurate, and grammatically correct written resolutions.
• Support customers with both service and sales-related requests.
• Maintain high standards of quality, accuracy, and customer satisfaction.
• Follow defined processes and contribute to continuous improvement initiatives.

Requirements

• Freshers and experienced candidates are welcome.
• Excellent written English with C1-level proficiency and zero grammatical errors.
• Educational Qualification: 10+3 Diploma / HSC / Any Graduate.
• Basic computer literacy and typing skills.
• Ability to work in 24/7 rotational shifts.
• Strong problem-solving ability and attention to detail.

Benefits

• CTC: ₹28,000 – ₹35,000
• 5 Days Working
• Night Shift Allowance
• One-way Cab Facility
• PF, Insurance & Gratuity
• Supportive, growth-oriented work culture with ample career development opportunities.

Job Type: Full-time

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person