Customer Service Associate

0 - 5 years

3 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring Alert | Immediate Requirement - Customer Service Associate (Email Support) | International Airlines Process @ WNS

Walk in drive at WNS Thane & Vikhroli office's on 30-31st Oct from 12pm-3pm.

You can walk in for an interview at your preferred location :

  1. WNS Thane- 6th floor, Centaurus Building, Hiranandani Estate, Thane West.

  2. WNS Vikhroli- Plant 11, Gate no 4, Godrej & Boyce Compound, Vikhroli West, Mumbai.


Role: Customer Support Representative (Email Process)

Location: Vikhroli West Mumbai (Work from Office)

Shift: Rotational shifts including night shifts

1 rotational week off

Pick up & Drop facilities provided.

Key Responsibilities:

Draft professional emails to resolve customer queries and complaints.

Deliver exceptional customer service while handling sensitive issues.

Ensure prompt and accurate resolution of customer concerns in line with airlines service standards.

Required Skills:

Excellent written and verbal communication skills.

Strong email drafting and comprehension abilities.

Customer-centric approach with problem-solving mindset.

HR- Chinmayi Pawaskar

Contact- 7400339473

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WNS Holdings

Business Process Management (BPM)

Mumbai

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