Customer Service Associate

Join our Field Team and help shape the future of retail where innovation, customer connections, and career growth come together in an exciting environment! As a Customer Service Associate at Harry Reid Airport, you will provide an exceptional customer experience and assist with the general upkeep of the store. **Key Responsibilities:** - Greets and assists customers throughout their shopping experience - Maximizes sales by suggesting products and up-selling when appropriate - Remains knowledgeable of the store's merchandise and current promotions - Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise - Assists with inventory and receiving of merchandise - Replenishes backstock to maintain appropriate levels of merchandise on the floor - Conducts markdowns of merchandise as instructed - Performs opening/closing duties, including securing cash registers and store security - Communicates customer complaints and inventory concerns to management in a timely manner - Additional responsibilities if identified as a keyholder **Qualifications Required:** - Previous retail or customer service experience is a plus, but not required - Strong written and verbal English communication skills - Demonstrated customer service experience - Ability to multitask and resolve minor customer service conflicts - Alcohol Beverage Awareness Card (TAM Card) may be required - Additional security clearance may be required - Satisfactory criminal background check and drug testing may be required **About Us:** WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America. *Please note: Limited sitting, frequent standing, walking, climbing, crouching, bending, pushing, or pulling may be required. Normal or corrected vision and hearing, ability to distinguish varying or specific colors, patterns, or materials, fluency in English, typically indoors, in a consistent temperature, use of fine motor hand functions, and lifting 0-60 lbs with or without reasonable accommodation.*,