Customer Service Associate

As a Customer Service Associate at our company, you will be at the forefront of delivering exceptional customer experiences and ensuring customer satisfaction through efficient and caring problem-solving. Your role will involve processing subscription and book/journal orders, resolving customer queries, and providing timely and accurate support. You will have the opportunity to work collaboratively across functions, utilizing your communication and problem-solving skills to contribute to continuous improvement in a fast-paced, customer-focused environment. **Key Responsibilities:** - Processing incoming customer orders and queries effectively, efficiently, and accurately - Handling phone calls and ensuring excellent customer experience through active listening and adherence to operating procedures - Knowledge of all relevant business applications and timely order processing - Implementation of SAGE Lean principles and collaboration with other departments for seamless operations - Preparation of daily productivity reports and maintenance of updated manuals - Supporting work in other verticals during lean times **Qualifications Required:** - Strong written and verbal communication skills - Proficiency in MS Office applications - Confident, proactive, organized, and detail-oriented approach - Enjoys working in a customer-facing role and contributing to the publishing industry - Ability to multitask under minimal supervision and adapt to a changing work environment - Collaborative team player with a graduate/postgraduate degree and relevant work experience Our team is customer-centric and globally connected, dedicated to providing reliable and professional support to the academic community. We believe in fostering strong relationships with customers, continuously refining our approach to meet the evolving needs of the publishing industry. With a diverse team bringing together different backgrounds and experiences, we encourage fresh ideas and innovative solutions to deliver the best service possible. We are committed to continuous improvement, seeking ways to enhance processes, refine communication strategies, and adapt to the changing landscape of publishing. Sage, our company, is a global academic publisher of books, journals, and library resources, with a mission to support the development of ideas through the research process to certified scholarship. We are committed to full inclusion of all qualified applicants and provide accommodations during the interview process to ensure equal opportunities for all individuals.,