Customer Service Associate – International Voice (Banking & Cards Process)

Customer Service Associate – International Voice (Banking & Cards Process)

Location: Malad / Thane, Mumbai
Salary: Up to ₹9 LPA
Shift: Rotational (majority night & midnight shifts)
Qualification: Graduate (Mandatory)

About the Role

We’re looking for passionate Customer Service Associates to join our International Voice – Banking & Cards process team. If you’re confident in communication, have prior international voice experience, and thrive in a fast-paced environment — this is your opportunity to grow with a leading global organization.

Key Responsibilities

• Handle inbound/outbound customer calls with zero idle time
• Ensure all SLA & KPI targets (RSAT, AHT, Customer Experience) are met
• Deliver exceptional customer service and resolve queries efficiently
• Stay updated with new process changes and updates
• Implement feedback and corrective actions effectively
• Maintain high levels of professionalism, accuracy, and customer empathy

Skills & Competencies

• Excellent verbal communication skills
• Strong team player with a positive attitude
• Quick learner with effective feedback implementation skills
• Ability to work in night and rotational shifts
• Prior exposure to banking or cards domain preferred

Eligibility Criteria

Minimum 1 year of International Voice experience (Mandatory)
Domestic/Back-office experience will not be consideredMust be currently working as a Call Center Agent (not TL, QA, or Manager)
Must be a Graduate (HSC candidates eligible only with 18+ months BPO experience)
Candidates must reside in Mumbai or Thane – outstation profiles will be rejected
Rehires from TCS not eligible

Interview Process

1️ HR Round
2️ V&A (Voice & Accent)3️ OPS Round

Why Join Us?

• Competitive salary & performance incentives
• Global exposure in international banking process
• Opportunity for fast-track career growth
• Work with a dynamic and supportive leadership team

Job Type: Permanent

Pay: ₹75,000.00 per month

Application Question(s):

• Are you currently living in Mumbai (Malad/Thane)?
• Do you have at least 1 year of international voice process experience as a call center agent?
• Is your last job in an international voice process role?
• Are you currently working as a call center agent?
• Are you a Graduate or HSC pass with the required relevant contact center experience?
• Have you ever worked for TCS?
• Are you willing to work night/midnight shifts and weekends?
• Are you open to working 6 days a week if required?
• Do you have any employment gap longer than 3 months?

Work Location: In person