Customer Service Associate (Hospitality Hotel Booking Sales)

As a Customer Service Associate at Fusion CX in Kolkata, you will be an integral part of our hotel booking or hospitality sales process. You will handle international inbound inquiries related to hotel bookings, converting them into sales through effective communication and upselling strategies. Your role will involve delivering outstanding customer service to ensure a seamless booking experience, resolving customer concerns with professionalism and efficiency, and consistently meeting or exceeding monthly sales targets. It will also be your responsibility to maintain detailed and accurate records of customer interactions and sales. To be successful in this role, you should have a minimum of 6 months of experience in international sales, specifically in upselling within the hospitality/hotel booking domain. Excellent verbal communication skills in English with a persuasive and confident demeanor are essential. Prior experience dealing with UK and US customers is preferred, and you should be comfortable working in a 24/7 rotational shift environment. Immediate joiners will be given preference, and familiarity with CRM systems and sales pipelines is a plus. As a Customer Service Associate (Hospitality Hotel Booking Sales) at Fusion CX, located in Y9, Street No. 13, EP Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091, you will work in 24/7 rotational shifts, with one-way cab provided during odd hours. You will have 7 rotational week offs per month, and the employment type is full-time, on-site, with immediate joiners preferred. Joining Fusion CX means becoming part of a mission-driven, globally aligned CX transformation company. You will have the opportunity to work alongside global professionals and gain exposure to UK and US clientele. We offer a structured work environment designed to support performance and well-being, comprehensive onboarding, and ongoing development opportunities. Our people-first culture values initiative, communication, and empathy, providing you with the experience and rewards of an international hospitality campaign right here in Kolkata. If you are ready to grow your career in customer service jobs and be part of a winning team at Fusion CX, apply now for the position of Customer Service Associate for hotel bookings and the hospitality sales team.,