Customer Service Associate, Electronics

As a Customer Service Associate at the Field Team of WHSmith, you will play a crucial role in providing an exceptional customer experience and contributing to the general upkeep of the store. Your dedication to customer satisfaction and product knowledge will help drive sales and ensure a pleasant shopping experience for all customers. **Key Responsibilities:** - Greet and assist customers throughout their shopping journey - Maximize sales by recommending products and upselling when appropriate - Stay informed about store merchandise and ongoing promotions - Maintain store cleanliness, displays, and merchandise organization - Assist with inventory management and receiving of new merchandise - Ensure proper stocking levels by replenishing backstock - Conduct merchandise markdowns as instructed - Perform opening and closing duties, including securing cash registers and store security - Promptly communicate customer complaints and inventory issues to management - Additional responsibilities may be assigned if identified as a keyholder - Perform other duties as assigned **Qualifications Required:** - Previous retail or customer service experience is a plus, though not mandatory - Proficient in written and verbal English communication - Demonstrated experience in providing excellent customer service - Ability to multitask and resolve minor customer service conflicts - Possession of an Alcohol Beverage Awareness Card (TAM Card) may be necessary - Additional security clearance might be required - Willingness to undergo a satisfactory criminal background check and drug testing **About the Company:** WHSmith is a prominent global travel retailer with a presence in over 1,700 stores across 30 countries worldwide. WHSmith North America, which includes Marshall Retail Group (MRG) and InMotion, oversees more than half of the company's international store network. Its specialty retail stores are strategically located in airports and resorts throughout North America. Please note that the Job Description did not contain any additional details about the company.,