Customer Service Assistant

Role Overview: As a Customer Service Representative (CSR), your role will involve acting as a liaison between the company and customers, providing accurate and efficient information about products/services, addressing customer inquiries, and resolving any issues that may arise. The ideal CSR is genuinely enthusiastic about helping customers, demonstrating patience, empathy, and excellent communication skills. You should be able to empathize with customers, advocate for them when needed, and gather valuable feedback to improve customer satisfaction. Additionally, you should possess strong problem-solving skills, be adept at troubleshooting, and be able to investigate issues thoroughly to provide effective solutions. Your primary goal will be to maintain high service standards, promptly respond to customer queries, and ensure overall customer satisfaction. Key Responsibilities: - Act as a liaison between the company and customers - Provide accurate and efficient product/service information - Address customer inquiries and resolve issues with precision - Demonstrate patience, empathy, and strong communication skills - Advocate for customers and gather valuable feedback - Utilize problem-solving skills to troubleshoot and investigate issues - Ensure excellent service standards and maintain high customer satisfaction Qualifications Required: - Excellent communication skills - Strong problem-solving abilities - Empathy and patience towards customers - Ability to gather and utilize customer feedback effectively (Note: Omitting additional details of the company as it is not provided in the job description),