Seair Xpress Logistics Pvt. Ltd. is a logistics company mainly into shipping and air shipments. We are looking for a candidate who has the knowledge of basis English, computer knowledge and willing to learn. Has to give general support and maintenance tasks within an office environment. These roles include maintaining office cleanliness, serving refreshments and assisting with administrative duties like visiting and communicating with shipping companies in Mumbai for official documentation purpose. If the candidate is interested in growth he/she can be trained in shipping/air import and export handling of shipments. Job Type: Full-time Pay: From ₹8,500.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Work Location: In person Expected Start Date: 01/07/2025
Seair Xpress Logistics Pvt. Ltd. is a logistics company offering total logistics solution for export and import by air and sea. We count on the customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have experience in sales, as the opportunity may arise to promote company products and services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service. Objectives of this role Manage inbound and outbound calls and emails with knowledge and efficiency Identify and address customer needs, with a goal of total satisfaction Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers Responsibilities Build expert, dynamic knowledge of the company’s services Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status & complaints Required skills and qualifications High school diploma or equivalent Successful experience in a corporate environment Strong communication skills, including active listening and clear articulation Ability to solve problems, alleviate conflicts, and escalate tactfully Ability to multitask, manage time, and prioritize Ability to work individually and as a team member Preferred skills and qualifications Job Type: Full-time Pay: ₹10,000.00 - ₹12,000.00 per month Benefits: Cell phone reimbursement Work Location: In person