Customer Service Assistant

Company Description

Mayoori Home, established in 1984, is Kerala’s trusted destination for furniture, home appliances, and electronics. With nearly 24 showrooms across the state, we offer a wide range of products to create functional, stylish, and affordable living and working spaces. Our strength lies in quality craftsmanship and variety, and every product is chosen to add comfort, individuality, and value. Recognized with awards and backed by loyal customers, Mayoori Home focuses on delivering innovative, durable, and affordable products.

Role Description

This is a full-time on-site role for a Call Center Executive located in Trivandrum. The Call Center Executive will be responsible for managing incoming calls, providing customer support, handling customer inquiries, and offering product information. Additional responsibilities include resolving customer complaints, maintaining records of customer interactions, and working closely with the sales team to promote and sell products. The role also involves ensuring a high level of customer satisfaction through effective communication and professional service.

Note: We prefer candidates who are currently residing in Trivandrum or nearby areas.

Qualifications

• Customer Support and Customer Service skills
• Strong Communication skills and experience in Contact Centers
• Sales skills and ability to promote and sell products
• Excellent problem-solving and conflict resolution abilities
• Ability to work efficiently in a fast-paced environment
• Relevant experience in a similar role is a plus
• Proficiency in Malayalam and English languages
• High school diploma or equivalent; additional qualifications will be advantageous