Customer Service Assistant (Female Candidates Only)

· Attending service request calls

· Keeping data of service call requests/service complaint and sharing it to the concerned seniors.

· Scheduling service visits and engineer movement with reservations and accommodation wherever necessary (in consultation with concerned senior).

· Assigning service jobs as instructed by concerned senior.

· Tracking daily engineer movement and work update and providing the updates to the concerned (morning -engineer movement and afternoon work update)

· Preparing cash requisitions for engineer travel, service visit expenses and keeping the record as well as accounts.

· Collecting service reports from service engineer on their arrival

· Reading the report, segregate the details and requirements, discuss the report with seniors concerned for further action on report and ensuring the implementation of action proposed.

· Preparing service visit expense details and checking the expense/accounts and vouchers for account settlement and submission to accounts department.

· Preparation of service and/or spares quotation – generating ERP quotations

· Keeping the record of service/spare’s order, preparation of OA (through ERP system)

· Giving material indent to stores, follow up with stores for material making available and arranging despatches.

· Organizing proforma invoices, invoices, despatches in liaison with stores & accounts.

· Communication with customer for service attendance, completion, despatches, etc.

· Customer follow up for orders, payments, service status report as well as health of the equipment on serving.

· Preparing AMC schedules, visits, billing with data generation and updates.

· Email communications

· Daily updating of events to superiors concerned.

· Any coordination activity as and when required, and as instructed from time to time.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Yearly bonus

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9860601292