Customer Service Analyst

1 - 5 years

2 - 5 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Duration of assignment: 6 months

Shift Timings: 24x5 shifts (Rotational Shift post training)

Work Location and Address- Bangalore

Immediate joiners

Experience Range

Total Exp: 1-5 Years

Mandatory Skills (3 must have):

Degree Requirements:

Certifications (if any):

  • Mandatory Skills
  • Decent Communication skill (Oral & Written)
  • Quick Learner / Attitude
  • Efficient / Proactive / Flexibility
  • Previous experience in CRM including experience not limited to hands-on with SAP and Salesforce for case handling and workflow updates.

Skilled in maintaining accurate records and completing end to end processes.

  • Strong experience in transaction processing and data management while handling high volume tasks like validation, documentation, and reconciliation.
  • Specialized in non-voice operational support, including email processing, CRM updates, documentation handling, and workflow monitoring. (only internal calls)
  • Experience in transitioning new activities, including process mapping, SOP creation, knowledge transfer, and stabilization of migrated tasks.
  • Well versed in BPO operational frameworks, including SLA/KPI management, productivity tracking, quality checks, and escalation handling i.e. efficiently in fast-paced BPO environments.

If interested please share your cv at"srividya.p@twsol.com'

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Teamware Solutions

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