Customer Service Analyst

You will be working as a Customer Service Analyst at Accenture, a global professional services company known for its expertise in digital, cloud, and security services across various industries. As a Customer Service Analyst, your primary role will involve providing support and assistance to customers in a professional manner. Your key responsibilities will include: - Handling collections operations, invoice processing operations, and finance processes - Demonstrating the ability to manage disputes and multiple stakeholders effectively - Resolving customer inquiries and issues to ensure high levels of customer satisfaction To excel in this role, you should possess the following qualifications: - Graduation in any field - 3 to 5 years of relevant experience - Proficiency in Arabic language In this position, you will be expected to address routine problems using established guidelines and precedents. Your interactions will primarily be with your team members and direct supervisors. You will receive detailed instructions for your daily tasks and new assignments. Additionally, you should be familiar with basic statistics and business terms to engage with stakeholders effectively. As an individual contributor within a team, you will have a focused scope of work. Please note that this role may involve working in rotational shifts to meet business requirements.,