4 Collections Operations Jobs

Collections Executive - AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Recovery Branch Level: E0 M2 Division: COMMERCIAL BANKING GROUP Function :SHBT Reporting Relationship: LOCATION RECOVERY MANAGER (LRM) Average No. of Direct Reportees : 0 2 Job Role / KRAs To Ensure Quality portfolio. To focus on improving Recovery in the area assigned individually or in a team / as a team. To ensure adherence MOPP Norms. To adhere to the BANKS processes and procedures. To adhere to Audit requirement. Job Requirements, Skills, Knowledge prerequisites Passion for Collection. Willing to Take challenges and responsibility Should have the ability to convince the customer to pay on our terms and conditions Educational Qualifications Graduate & above Experience Profile 1-3 years Benchmark Companies CHOLA DBS SUBH LOANS SHRIRAM FINANCE MAGMA SUVIDHA INDIA BULLS SREI HDFC BANK (Group Set up) ICICI BANK(Group Set up)

As a Director of Tele Collections at DPDzero, you will play a pivotal role in owning the performance, efficiency, and scale of our telecalling operations across multiple centers nationwide. Your responsibilities will include managing large-scale calling teams, driving center-level gross profit delivery, and establishing an execution engine that consistently achieves portfolio collection targets for our lender partners. This leadership position demands a strong balance of operational discipline, people leadership, cost control, and technological adoption. Your main responsibilities will be focused on the following key areas: 1. **Performance & Revenue Delivery:** You will be responsible for owning monthly and quarterly telecalling collection targets across all centers, ensuring that performance delivery meets or exceeds collection efficiency commitments. Collaborating with the strategy team, you will translate portfolio allocation into actionable calling plans and monitor daily performance KPIs such as right-party contact rate, conversion percentage, resolution rate, and cost per collection. 2. **Centre Operations & Management:** You will oversee Centre Managers in various telecalling hubs and standardize operational playbooks for daily routines, escalation processes, performance reviews, and reporting. Your role will involve driving agent productivity and retention, maintaining optimal agent-to-portfolio ratios, and reducing attrition while ensuring that all centers operate within approved budgets. 3. **People Leadership & Development:** Leading, mentoring, and motivating Centre Managers and Calling Managers to foster a high-performance culture will be a key aspect of your role. Partnering with HR, you will ensure proactive hiring pipelines and implement structured training and upskilling programs to enhance agent negotiation skills, compliance adherence, and technology adoption. 4. **Cost Control & Efficiency:** You will own telecalling cost budgets, optimize cost per call and cost per collection across centers, and identify opportunities for process automation, AI-assisted calling tools, and data-driven agent allocation to reduce operational costs. Continuously reviewing center capacity and reallocating resources to high-priority portfolios will also be part of your responsibilities. 5. **Technology & Process Innovation:** Collaborating with Product and Tech teams, you will ensure that CRM, dialer, AI agents, and analytics tools are fully leveraged. Implementing data-driven decision-making and driving adoption of AI-powered voice agents to improve reach and reduce manual call load will be crucial for enhancing operational efficiency. 6. **Compliance & Quality:** Ensuring strict adherence to RBI guidelines, client-specific protocols, and ethical collection practices will be a top priority. Partnering with the Quality Assurance team, you will work to maintain call quality, borrower experience, and compliance targets consistently. **Key Skills & Experience:** - 10-12 years of experience in large-scale telecalling/collections operations, preferably in BFSI, fintech, or BPO environments. - Proven track record of managing 1000+ agent operations across multiple centers. - Strong P&L ownership mindset with experience in managing large budgets. - Deep understanding of collections processes, contact center metrics, and compliance frameworks. - Strong leadership, stakeholder management, and cross-functional collaboration skills. - Comfort with technology, CRM/dialer platforms, and AI-driven calling solutions. By joining DPDzero, you will have the opportunity to experience significant growth, work directly with the founder in a dynamic environment, take ownership of fintech's biggest untapped conversations, and enjoy other startup benefits. If you are ready to take on this challenge and be a part of something legendary, we look forward to building together at DPDzero.,

About The Role Skill required: Order to Cash - Account Management Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. The Order to Cash Processing team provides services to clients and organizations by helping them in the areas of optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processesOptimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, tradeImplement client account plans through relationship development and opportunity pursuits that builds deeper client relationships. Includes monitoring existing services to identify opportunities that provide additional and innovative value to the client. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations. What are we looking for Finance Processes Ability to manage multiple stakeholdersIn this role you are required to identify and assess complex problems for area of responsibilityYou will need to create solutions in situations which requires an in-depth analysis/evaluation of variable factors This will require alignment to strategic direction set by senior management when establishing near-term goalsYour primary interaction will be with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approachSome latitude in decision-making is involved, you will act independently to determine methods and procedures on new assignments You will need to flag risks to clients and Accenture stakeholders and propose action plans where neededYou will need to have an innovative mindset to identify improvement opportunities to optimize processes, decrease costs and increase client valueDecisions that you make in this role will have a major day to day impact on area of responsibilityYou will be managing medium - large sized teams and/or work efforts at a client or within AccentureYou would require transformation mindset and eye for identifying automation/process improvement opportuni Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Collections Executive - AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Recovery Branch Level: E0 M2 Division: COMMERCIAL BANKING GROUP Function :SHBT Reporting Relationship: LOCATION RECOVERY MANAGER (LRM) Average No. of Direct Reportees : 0 2 Job Role / KRAs To Ensure Quality portfolio. To focus on improving Recovery in the area assigned individually or in a team / as a team. To ensure adherence MOPP Norms. To adhere to the BANKS processes and procedures. To adhere to Audit requirement. Job Requirements, Skills, Knowledge prerequisites Passion for Collection. Willing to Take challenges and responsibility Should have the ability to convince the customer to pay on our terms and conditions Educational Qualifications Graduate & above Experience Profile 1-3 years Benchmark Companies CHOLA DBS SUBH LOANS SHRIRAM FINANCE MAGMA SUVIDHA INDIA BULLS SREI HDFC BANK (Group Set up) ICICI BANK(Group Set up)