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Mount Talent Consulting
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Customer Service Agent I (In bound Calls)- Domestic

Customer Service Agent I (In bound Calls)- Domestic

Mount Talent Consulting

0 - 2 years

0 - 1 Lacs

Noida

Posted:2 days ago| Platform:

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Skills Required

Inbound Process Customer Care Inbound Voice Process Customer Support Customer Service Inbound Calls

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Manage Incoming Calls as per process details. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Build sustainable relationships and trust with customers through interpersonal objective communication Manage CRM, record updation Meet SLAs, guidelines and policies Requirements and skills Proven customer support experience or experience as a Client Service Representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Graduate from Any Stream. Experience: 6 months- 5 yrs of experience Multiple Language speaking ability is an added advantage

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Mount Talent Consulting

www.mounttalent.com

Human Resources & Recruitment

Toronto

50 Employees

1094 Jobs

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Customer Service Agent I (In bound Calls)- Domestic

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

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