Customer & Sales Support Executive

Role Overview: As a Customer Support Specialist, your main responsibility will be to provide timely and professional support to customers through chat, email, and calls. You will need to understand and resolve software-related issues by guiding users through technical steps. Additionally, you will collaborate with technical and development teams to escalate and track unresolved issues. Keeping records of customer interactions and solutions provided will be an essential part of your role. You will also be involved in assisting in software demo, onboarding, and training sessions for new clients. Gathering customer feedback to help improve product performance and usability will also be a key aspect of your responsibilities. Key Responsibilities: - Provide timely and professional support to customers via chat, email, and calls. - Understand and resolve software-related issues by guiding users through technical steps. - Collaborate with the technical and development teams to escalate and track unresolved issues. - Maintain records of customer interactions and solutions provided. - Assist in software demo, onboarding, and training sessions for new clients. - Gather customer feedback to help improve product performance and usability. Qualifications Required: - 12 years of experience in customer support or software support roles. - Excellent communication and problem-solving skills. - Educational qualification: Open to any discipline. - Strong customer-oriented approach with patience and professionalism. - Ability to multitask and manage priorities effectively in a fast-paced environment.,