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growever logisticspvtltd
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Customer Representative Executive

Customer Representative Executive

growever logisticspvtltd

0 - 4 years

0 Lacs

pune maharashtra

Posted:4 days ago| Platform: Shine logo

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Skills Required

excellent communication skills strong problemsolving abilities empathy ability to work efficiently accurately familiarity with crm systems

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: As a customer service representative, your role will involve addressing customer questions, providing information, and offering solutions to problems or complaints. You will need to listen to customer concerns, empathize with their issues, and take appropriate actions to resolve them efficiently. It will be essential to accurately document customer interactions, update information in CRM systems, and ensure data integrity. Your goal will be to create positive customer experiences, foster loyalty, and encourage repeat business. Key Responsibilities: - Address customer questions and provide information - Offer solutions to problems or complaints - Listen to customer concerns and empathize with their issues - Take appropriate actions to resolve customer issues efficiently - Accurately document customer interactions - Update information in CRM systems - Ensure data integrity Qualifications Required: - Excellent communication skills - Strong problem-solving abilities - Empathy and understanding towards customer issues - Ability to work efficiently and accurately - Familiarity with CRM systems is a plus,

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Customer Representative Executive