Customer Relationship Officer in Gurgaon (Hybrid)

You will be responsible for managing the customer service function for both product users and consultation clients. This includes setting up and refining TATs, escalation protocols, and real-time support systems. You will also be required to collect feedback from various customer types and translate it into actionable insights. Ensuring quality across touchpoints, including messaging, prescriptions, deliveries, and follow-ups, will be a key aspect of your role. Amrutam is an Ayurveda, wellness, and lifestyle brand established in 2006 by Mr. Ashok Gupta. The company's core belief is that taking care of one's body is an act of worship. Specializing in healing through traditional methods using natural herbs, Amrutam's Ayurvedic recipes are crafted with love and care to promote a healthy mind through a healthy body. Embracing the philosophy that "health is beauty," Amrutam advocates that true beauty stems from good health. By blending ancient wisdom from Vedas and Ayurvedic principles with modern lifestyle needs, Amrutam strives to offer wellness solutions that embody the essence of "health is beauty.",