Customer Relationship Manager

As a Customer Relationship Manager, your primary responsibility will be to develop and maintain positive relationships with clients by understanding their needs and concerns. You will serve as a bridge between clients and the internal team, coordinating service delivery and resolving queries effectively. Providing regular updates to clients about the organization's services, enhancements, and offerings will also be a crucial aspect of your role. Collaborating closely with sales, support, and accounts teams to enhance the overall client experience will be a key part of your daily tasks. Your goal will be to address client concerns efficiently to ensure high levels of customer satisfaction while maintaining accurate client records and transaction details. To excel in this role, you should have proven experience in customer relationship management or a similar field. Strong communication and interpersonal skills are essential, along with the ability to multitask and work effectively in a team environment. A problem-solving mindset with attention to detail will be beneficial in your day-to-day interactions with clients. Proficiency in CRM software and other relevant tools is required, and a Bachelor's degree in Business Administration, Marketing, or a related field would be preferred. This is a full-time position with a day shift schedule. Some of the benefits included with this role are cell phone reimbursement, flexible schedule, health insurance, internet reimbursement, leave encashment, paid sick time, paid time off, and a performance bonus. The ideal candidate should be fluent in English, as it is the preferred language for this position. The work location is in person. If you are interested in this opportunity, please reach out to the employer at +91 9024792708 for further discussions.,