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Customer Relationship Manager

Customer Relationship Manager

Sky Home

5 - 31 years

0 Lacs

Ekkaduthangal, Chennai Region

Posted:1 day ago| Platform: Apna logo

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Skills Required

analyze resolve

Work Mode

Remote

Job Type

Full Time

Job Description

Manage and execute the collection process for delinquent accounts. Maintain accurate and up-to-date records of customer interactions and payment history. Develop and maintain relationships with customers to encourage timely payment. Analyze and assess customer financial situations to find appropriate repayment options. Work collaboratively with internal teams to resolve customer issues and improve collection processes. Responsible for meeting target collections and recovery targets as per plan. Ensuring all allocated customers are met, contacted wherever field collection is required or/and for customers To ensure collection as per guidelines To ensure minimum forward flows To highlight need of repossession with proper justification To ensure efficient cash handling and timely deposition of cash & cheques in the branch

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