Customer Relationship Manager

Job Description

Candidate with at least 3 years of experience in Customer Services and such process with good communications skill in both Marathi, Hindi and English. Should be comfortable with all channels of Emails, Calls & Chat. Knowing any south Indian language would be an added advantage. Job Description: • Responsible for making Welcome Calls to the customers and informing all details about product • Attending customer queries via calls or chat or mail as the process demands. • Communicate customers with all important details about their loan account, duration, charges. • Responsible for capturing feedback from the customers and their experience with our Sales rep. and his on-boarding experience. • Responsible for categorising the feedback into categories and sub-categories to make it easily understandable to relevant stakeholders. • Managing the inbound support for customers which would be both voice & non-voice. • Ensure that all interactions are first captured in the CRM. • Ensure all customer queries are properly answered and resolved, within SLA. • Ensure that all communication channels are managed with protocol and timelines Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Language: English (Preferred) Work Location: In person Speak with the employer +91 9384815170