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Customer Relationship Manager (CRM)

3 years

1 - 2 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Candidate Profile:

  • Candidate should have exprience in After Sales (Service) Deptt. in Automobile Industry.
  • Desired Female candidate with minimum 3 years of experience as CRM or Senior post in Customer Relations Deptt.

Primary Reponsibilities:

  • The CRM shall be responsible for assisting in service support and expansion through customer satisfaction
  • Perform activities for enhancing customer experience at the dealership workshop
  • Monitoring all aspects of customer handling, customer relation, telephone interaction and concern resolution and prevention.
  • Work on an integrated basis with all departments with focus on improving the Customer Service delivery.
  • Providing quick and effective response in case of any dissatisfied customers

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer relationship management: 3 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person

Speak with the employer
+91 9678050605Expected Start Date: 15/07/2025

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