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Customer Relationship Management -Team Leader

4 - 6 years

4 - 5 Lacs

Bengaluru

Posted:9 months ago| Platform: Naukri logo

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Skills Required

Team Handling Corporate handling Medical Billing Team Management Customer Relationship TPA Insurance Broking TPA Cordinator Client Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description


  • Receive and check claim documents for completeness and advice employees regarding pending documents, if any.
  • Track and control documents to ensure TAT of claims/cards as per SLA.
  • Feedback from Insurers and Corporates.
  • Additional revenue opportunities from existing Corporates.

Non voice coordinator

  • Respond to queries from the employees of the corporate through e-mails.
  • Maintain weekly reports on claims and queries and the TAT of the same
  • Escalate issues as per the escalation matrix.
  • To attend to any other assignments assigned to you from time to time.

Voice coordinator

  • Respond to queries from the employees of the corporate over Phone
  • Maintain weekly reports on claims and queries and the TAT of the same
  • Escalate issues as per the escalation matrix.
  • To attend to any other assignments assigned to you from time to time.

Interested candidates can share their CVs with disha.raman@mediassist.in or WhatsApp on 8904968911.

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