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Customer Relationship Management Specialist

Customer Relationship Management Specialist

GTech Web Solutions Pvt. Ltd.

2 - 6 years

0 Lacs

kolkata west bengal

Posted:2 days ago| Platform: Shine logo

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Skills Required

handling clients on call understanding companys software it services providing technical support analyzing client needs resolving client queries troubleshooting technical issues coordinating with software developers

Work Mode

On-site

Job Type

Full Time

Job Description

The responsibilities for this position include handling client calls, understanding the company's software and IT services thoroughly to assist global clients effectively, providing technical support through call and remote desk by diagnosing issues, analyzing client needs, offering suitable solutions, addressing and resolving client queries promptly, troubleshooting technical problems, solving software faults by collaborating with software developers. The ideal candidate should be smart and proficient. This is a full-time job with working days from Monday to Saturday, 11 AM to 7 PM.,

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Customer Relationship Management Specialist