Customer Relationship Executive

Job Title: Customer Relationship Executive

Location: Surat
Employment Type: Full-time | On-site (Office-Based Role Only)
CTC: Up to ₹4 LPA
Joining: Immediate Joiners Preferred (Max Notice Period: 15 Days)

Role Summary :-

We are looking for a proactive and detail-oriented Customer Relationship Executive to join our team in Surat. This role will focus on handling customer interactions, managing subscription operations, and coordinating with internal teams to ensure a smooth customer experience. The ideal candidate is organized, communicative, and comfortable working in a fast-paced office environment.

Key Responsibilities :-

• Handle customer queries and concerns via phone, email, and chat.
• Manage customer subscriptions – onboarding, renewals, issue resolution, and support.
• Maintain accurate records of customer data, feedback, and issue logs using Excel or Google Sheets.
• Generate and maintain daily/weekly reports related to customer interactions and subscription performance.
• Coordinate with internal departments (Operations, Sales, etc.) for smooth issue resolution.
• Assist with backend operational tasks related to BigBasket’s subscription and daily delivery segment.
• Be flexible with early office reporting, especially during critical daily order cycles.

Required Skills & Qualifications :-

• Proficiency in MS Excel / Google Sheets – data entry, basic formulas, and report generation.
• Strong communication and problem-solving skills.
• Detail-oriented and highly organized, with a customer-first mindset.
• Fresher candidates are welcome, provided they are eager to learn and work in a high-paced environment.
• Comfortable with early morning shifts, based on operational requirements.

Additional Notes :-

• This is a completely in-office role.
• No field visits or travel involved.

Job Type: Full-time

Language:

• English (Preferred)

Work Location: In person