Customer Relationship Executive -Male

A Customer Relationship Executive builds and maintains strong, positive relationships with clients by managing their inquiries, resolving issues, and ensuring overall satisfaction. Key responsibilities include serving as a main point of contact, analyzing customer data to identify trends, implementing retention strategies, and collaborating with other departments to improve the customer experience. Essential skills include strong communication, problem-solving, and proficiency with CRM software.

Key responsibilities

• Manage customer accounts: Act as the primary point of contact for a portfolio of clients, building and nurturing long-term relationships.
• Handle inquiries and resolve issues: Address customer questions, complaints, and escalations in a timely and professional manner across various channels like phone, email, and social media.
• Ensure customer satisfaction: Proactively seek to understand customer needs and provide solutions or recommendations to ensure their satisfaction.
• Implement retention strategies: Support initiatives like loyalty programs and marketing campaigns to encourage customer retention.
• Analyze data: Monitor customer feedback and analyze data to identify trends, gain insights, and improve products, services, and overall customer experience.
• Collaborate internally: Work with other departments like sales, marketing, and product development to ensure customer needs are met and to align business and client objectives.
• Report on performance: Prepare reports on customer satisfaction, feedback, and other key metrics.

Required skills and qualifications

• Skills: Excellent communication and interpersonal skills, strong problem-solving and conflict resolution abilities, and strong time management and organizational skills.
• Technical skills: Proficiency with CRM software and other relevant customer service tools.
• Experience: Proven experience in a customer-facing role, such as customer service or account management.
• Education: A bachelor's degree in a related field like marketing, business administration, or communications is often required.
• Personal attributes: High emotional intelligence, empathy, and the ability to work both independently and as part of a team.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person