Customer Relationship Executive

Job Title: Customer Relationship Executive (Retail-Cloth/Jwellery)

Location: Kothapet in Swarnakanchi store

About Us: We are a vibrant and growing South Indian store dedicated to providing high-quality products and an exceptional shopping experience. We aim to create a welcoming and friendly environment for our customers, ensuring their needs are met and their expectations exceeded.

Job Overview: We are looking for an enthusiastic and charming Customer Relationship Executive to join our team. The ideal candidate will have a friendly and approachable personality, excellent communication skills, and a passion for customer service. The executive will be responsible for building and maintaining strong customer relationships, resolving customer queries, and ensuring a positive shopping experience for our clients.

Key Responsibilities:

• Greet and assist customers with a positive, friendly attitude.
• Maintain a professional and welcoming atmosphere in the store.
• Address customer inquiries, complaints, and feedback in a timely and effective manner.
• Build long-term relationships with customers to increase loyalty and repeat business.
• Provide detailed product information, recommend items, and upsell when appropriate.
• Assist customers with product returns and exchanges following store policies.
• Handle customer phone calls and emails, responding to queries and resolving issues.
• Monitor customer satisfaction and proactively address any concerns.
• Assist in maintaining store cleanliness and organization.
• Collaborate with the store manager and team to ensure smooth daily operations.

Required Skills and Qualifications:

• Excellent Communication Skills: Telugu, English & Hindi(manageable)
• Customer Service Focused: Proven ability to build relationships and ensure customer satisfaction.
• Good Appearance and Presentation: Should be presentable and have a friendly and professional demeanor.
• Problem-Solving Abilities: Ability to resolve customer issues in a calm and effective manner.
• Multitasking Skills: Ability to manage multiple customer requests and tasks simultaneously.
• Basic Knowledge of Store Products: Understanding of South Indian products to assist customers effectively.

Salary- 20K

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Experience:

• total work: 1 year (Preferred)

Work Location: In person