Customer Relationship Executive (CRE)

Key Responsibilities

• Greet and assist patients at the reception with warmth and professionalism
• Schedule appointments and manage the daily consultation calendar
• Guide patients through treatment plans with clarity and empathy
• Counsel patients about non-surgical treatment options offered at the clinic
• Follow up with leads through phone calls and WhatsApp for consultation bookings
• Convert telephonic and WhatsApp inquiries into confirmed appointments
• Maintain patient records and update treatment progress in the system
• Coordinate with doctors and therapists to ensure smooth clinic operations
• Handle payment transactions, issue receipts, and maintain daily billing records
• Support in managing clinic ambience and first impressions
• Track patient satisfaction and encourage reviews/testimonials

Skills Required

• Excellent communication and interpersonal skills
• Strong persuasion and counselling abilities
• Confident phone and WhatsApp communication
• Basic computer knowledge (Excel, CRM tools, Google Sheets)
• Organized, proactive, and a team player
• Ability to multitask in a fast-paced clinical environment

Preferred Experience

• Prior experience in clinic, hospital, wellness, or healthcare customer service
• Background in tele-sales or client counselling is a plus

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Application Question(s):

• Atleast, two Sundays will be working with a compensatory off. Would that be ok for you?
• What is your salary expectation?
• Are you willing for a rotational evening shift up to 8pm?

Language:

• English (Preferred)
• Malayalam (Preferred)

Work Location: In person